We built IT Covered to be different
No call centres, no jargon, no ticket numbers. Just real people in York who know your business and genuinely care about keeping your technology running.
Our Story
You're not a ticket number. You're a partner.
We've seen too many businesses feel ignored by their IT provider. Stuck on hold. Confused by jargon. Left wondering if anyone actually cares about their problems.
That's why we started IT Covered. We do things differently.
When you call us, you get a real person who knows your business. When something breaks, we're already on it, often before you've noticed.
Relationships first
We build genuine partnerships with every client we work with.
Meet the Founder
Ross Marshall
Founder & Director
Ross has over a decade of hands-on IT experience, from engineering to IT Director level. He founded IT Covered to give businesses the proactive, jargon-free IT support they deserve.
Clients work with Ross and the team directly. No call centre, no being passed around — just people who know your setup and your business.
What Drives Us
The values behind how we work
Four principles that shape every client relationship we build.
Proactive, not reactive
Our 24/7 monitoring catches problems before they cause downtime, so you rarely need to call us with an emergency.
Plain English, always
No jargon, no tech-speak. We explain what's happening and what it means for your business in terms you understand.
Local and accountable
Based in Dunnington, York, we're on-site when you need us. No call centres, no overseas support desks.
Security-first mindset
As a Cyber Essentials certified partner, we build robust security into everything we do, not as an afterthought.
30min
Target emergency response
4hr
Target for routine issues
24/7
We're watching
York
Based locally
Certified & Trusted
Backed by industry-leading partners
We invest in the certifications and partnerships that let us deliver enterprise-grade protection to businesses of every size.
