IT Covered and The Digital Hub: joined-up technology support for UK businesses

Businesses increasingly need more than conventional IT support. They need secure infrastructure, reliable devices and Microsoft 365 support, but they may also need custom software, connected business systems, websites, CRM platforms and carefully controlled artificial intelligence.

IT Covered works alongside The Digital Hub to help businesses access these complementary services through experienced teams based in the York area.

Two companies with complementary expertise

IT Covered provides managed IT support, cybersecurity, Microsoft 365, cloud infrastructure, hardware and proactive system monitoring. Our role is to keep the technology a business depends upon secure, reliable and properly supported.

When a project requires bespoke software development, CRM systems, websites, e-commerce, automation or private business AI, we can work alongside The Digital Hub.

The Digital Hub is a Yorkshire-based digital development company that designs and builds technology around the way an organisation actually operates — from customer-facing websites and e-commerce platforms to complex internal systems, ticketing platforms, CRM software and secure AI applications.

This means clients can obtain the specialist expertise they need without expecting one supplier to pretend to be an expert in every area of technology.

How the relationship works

Every project is different, but the two teams can work together when a client needs a combination of secure IT infrastructure and purpose-built digital development. This could include:

• Setting up secure Microsoft 365 services alongside a custom CRM
• Providing managed IT and cybersecurity for a business using bespoke operational software
• Connecting a new website or e-commerce platform with internal systems
• Replacing spreadsheets and disconnected software with a central business management platform
• Creating secure cloud infrastructure for a new web application
• Introducing private AI and automation without overlooking security, permissions and data protection

IT Covered remains focused on the underlying IT environment, security and ongoing support. The Digital Hub concentrates on designing, developing and integrating the software required by the client.

Bespoke technology built around the business

Off-the-shelf platforms work well for many organisations. However, there are situations where a business has developed processes that cannot easily be accommodated by standard software.

The Digital Hub provides custom software development and business systems for organisations that need technology designed around their specific operations — bespoke CRM platforms, customer portals, internal management systems, ticketing applications, databases, reporting dashboards and integrations.

The objective is not to build custom software unnecessarily. It is to identify where standard technology is sufficient and where a purpose-built system could remove duplication, reduce administration or connect important parts of a business.

Security considered from the beginning

Custom software, cloud services and artificial intelligence must be introduced with proper consideration for security.

By involving IT Covered where appropriate, infrastructure, Microsoft 365 access, user accounts, devices, backups and cybersecurity can be considered alongside the development work. The Digital Hub can then apply appropriate application-level controls, including user permissions, audit records, secure data access and system integrations.

Based in York and supporting businesses across the UK

IT Covered is based in Dunnington, York, while The Digital Hub operates from Pocklington, York. Both businesses work with organisations throughout Yorkshire and across the UK.

Businesses looking for managed IT support, Microsoft 365 or cybersecurity can speak to IT Covered. Organisations considering a bespoke CRM, custom software platform, website, automation or private AI system can contact The Digital Hub.